(03) 8652 1589

Need tech support?

Managed IT Services

  • Why Benchmark IT Services

Why Melbourne Businesses Choose Our Managed Services

We’ve done away with the anonymous “ticketing queue.” Instead, Benchmark clients are supported by Dedicated Service Hubs.

What is a Hub?

A Hub is a semi-dedicated team of specialists—including technical leads, engineers, and a client success manager—who know your systems, your staff, and your business history inside out.

The Benefit

You get the deep familiarity of an internal IT department with the collective expertise and 24/7 availability of a tier-1 MSP. No explaining your setup to a new tech every time you call.

24/7 monitoring

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut eli

  • Our Pricing

Managed IT Services Pricing

Managed IT Services Pricing (per user per month based on annual commitment)

Basic
Essential coverage to get started
1–9 Users$129 / user
10–25 Users$119 / user
26–50 Users$109 / user
50+ Users$99 / user
Inclusions
  • MS Office 365 Web (SharePoint / Exchange)
  • Google Workspace Starter (alternative)
  • Basic Cybersecurity & Email Protection
  • 1× Web Hosting
⭐ Most Popular
Core
The sweet spot for growing teams
1–9 Users$139 / user
10–25 Users$129 / user
26–50 Users$119 / user
50+ Users$109 / user
Everything in Basic, plus
  • M365 Standard / Google Business Standard
  • Standard Security with Patch Management
  • MS365 / Google Workspace Daily Cloud Backups
Growth
Advanced protection for scaling businesses
1–9 Users$149 / user
10–25 Users$139 / user
26–50 Users$129 / user
50+ Users$119 / user
Everything in Core, plus
  • MS / Google Business Premium
  • Advanced SOC Monitoring
Enhanced
Enterprise-grade with priority support
1–9 UsersCall to Discuss
10–25 UsersCall to Discuss
26–50 Users$219 / user
50+ Users$209 / user
Inclusions
  • 24/7 Priority Support (Remote)
  • Virtual CIO (vCIO) Services
  • All Growth tier features included
Device Lease & Support
Great option for short-term contractors
1–9 Devices$139 / device
10–25 Devices$129 / device
26–50 Devices$119 / device
50+ Devices$99 / device
Device Specs
  • Windows 11 Pro with TPM Security
  • Intel i5/i7 · 16 GB RAM · 512 GB SSD
  • 1× setup every 6 months allowed
  • Minimum 6-month commitment required
Support Charges
Additional & onsite call-out rates
1–9 Users$150 / hour
10–25 Users$140 / hour
26–50 Users$130 / hour
50+ Users$110 / hour
Notes
  • Additional hours beyond included allocation
  • Covers onsite call-out sessions
  • Rates scale with your user tier
  • Billed in 15-minute increments

Included Support Hours: No. of Users ÷ 2  |  e.g. 10 Users = 10 ÷ 2 = 5 hrs/month   ·   ✦ Mix & Match of Tiers is allowed

b1
b2
b3
b4
b5
b6
b7
b8
b9
b10